Refund & Cancellation Policy

Teaching is provided by the individual tutor or coaching institution, not by LearnEra Academy. The tutor or institution running a workspace sets the refund and cancellation terms for its own classes and courses, within this policy and applicable law. LearnEra Academy provides the technology through which a payment is collected and, where a refund is due, processed.

If you are unsure whether a fee is refundable, check with your tutor or institution first, as they decide eligibility for the tuition itself.

LearnEra Academy charges a standard platform fee of 12% on transactions processed through the platform, with GST on that platform fee as applicable. Payment gateway charges are billed separately by the gateway.

Where a refund is approved, the treatment of the platform fee and any gateway charge for that transaction follows the applicable terms agreed for the workspace. Gateway charges already incurred on the original payment may not be recoverable, depending on the gateway's own terms.

If a tutor or institution cancels a paid class or course that a student has paid for, and does not provide an agreed replacement, the affected fee is eligible for a refund under the workspace's terms.

If a student or guardian cancels, eligibility for a full, partial or no refund depends on the timing of the cancellation and the terms set by the tutor or institution for that class or course.

If a payment fails, paid access is not activated and no amount is due for that attempt. If your account was debited for a failed attempt, or the same fee was charged more than once, the extra amount is refundable once the duplicate or failed charge is confirmed with the gateway.

An approved refund is returned through the original payment method, through our payment gateway partner. Processing timelines depend on the gateway and your bank or card issuer, and are outside LearnEra Academy's direct control once the refund is initiated.

If you raise a dispute or chargeback with your bank or card issuer, the gateway's dispute process applies. We may share the relevant transaction records with the workspace and the gateway to help resolve it. Please contact us before raising a chargeback so we can try to resolve the issue directly.

Large institutions on separately negotiated enterprise terms may have different refund, cancellation and settlement arrangements. Where that is the case, the agreement between the parties applies instead of the standard terms above.

Questions about a refund or a payment can be sent to payments@learnera.academy.